 | Terms And Conditions |  |
About Us
This web site is owned and operated by Physio Supplies Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Physio Supplies Limited
The Warehouse
Beck Bank, West Pinchbeck
Spalding
Lincolnshire
PE11 3QN
United Kingdom
Phone: 01775 640972
Fax: 01775 640044
Email: sales@physiosupplies.com
VAT Number: GB 677 0061 35
Company number: 2353965 |
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Maestro, Delta, Visa, Solo and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
If you wish to order over the phone or fax, please Tel: 01775 640972, or Fax 01775 640044.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Special Offers and Discounts: All offers are subject to availability, and any offers/discounts shown are available on selected items only (this offer does not include bulk box purchases or therapy tables/chairs/stools and electrotherapy equipment) Please check your checkout page for more information. |
Shipping And Handling (We recommend you select the 'Premier Service' whilst the postal strikes continue)
Shipping and handling within mainland UK is FREE. There are no hidden additional extra costs, the price shown is a delivered price to you door. All overseas orders will be subject to additional postage charges. For information on overseas orders please e-mail: sales@physiosupplies.com or call +44 (01775) 640972.
Shipping and handling to Northern Ireland and the Isle of Man are subject to an additional charge of £4.95 per order.
Shipping and handling to the Channel Islands are subject to an additional charge of £9.95 per order.
***IMPORTANT INFORMATION** If an item has already been dispatched from our warehouse on a 'signed for delivery', and you then require the address to be changed for the redirection of the parcel to another address - this will incur a £8.00 surcharge. As a company we do not make a profit out of this service, this is the charge that is raised against our company for any parcel that requires the address changing once the item has been despatched.
Republic Of Ireland Deliveries.
Please visit our dedicated Irish website www.physiosupplies.ie and order online there. |
Delivery Schedule
All orders will be processed immediatley. Orders are normally despatched the same working day (if received before 1.00pm working days only) and standard delivery are normally received in 3 - 4 working days (UK Mainland Only). These orders are normally dispatched by Royal Mail or Initial City Link (signature required) delivery service. International orders are generally received in under 14 days.
Premier delivery service (UK Mainland only) orders despatched the same working day (if received before 1.00pm working days only) on a signed for delivery service and will be despatched on a next WORKING DAY delivery service (Monday - Friday). Your items must be signed for, or instructions left to ensure the parcel can be left safe. If we cannot despatch the item in the stated time, you will not be charged the additional Premier payment. We make every attempt to ensure delivery is made the next working day, In the unlikely event that your parcel cannot be delivered due to a courier error - we will refund you the Premier service charge of £2.95. We do not accept any other liabilities, expenses or compensation claims other than the Premier refund charge.
**Please note - if the courier attempts to make a delivery, and no one is in to sign for the parcel, or you have not left clear instructions for the item to be left safe, no refund will be issused as the courier has made every attempt to deliver the parcel**
Northern Ireland delivery is normally 7 - 10 days and there is an additional charge of £4.95 per order (as shown on delivery options). Isle of Man orders delivery is normally 3 - 4 days and there is also an additional charge of £4.95 per order (as shown on the delivery options)
Please note that the majority of our orders are dispatched on a 'signed for delivery'. Please ensure when placing your order, that you give an address where someone will be able to take charge of the item, or you can alternatively leave a message in the 'special instructions' section stating that you would like the item to be left in a safe place.
***IMPORTANT INFORMATION** If an item has already been despatched from our warehouse on a 'signed for delivery', and you then require the address to be changed for the redirection of the parcel to another address - this will incur a £8.00 surcharge. As a company we do not make a profit out of this service, this is the charge that is raised against our company for any parcel that require the address changing once the item has been despatched.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee
We guarantee your satisfaction. Please advise us within 3 days if you are not completely safisfied or the items have been damaged BEFORE returning any item. All items returned will be at the customers cost. |
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01775 640972 (International +44 01775 640972) or fax us on 01775 640044 or write to us at The Warehouse Beck Bank, West Pinchbeck Spalding Lincolnshire PE11 3QN United Kingdom |
Privacy Policy
Physio Supplies Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy
IMPORTANT INFORMATION
To ensure the quickest way for your return to be processed is to obtain a Returns Number (RM#). This is obtained by contacting us on (+44) 01775 640972. When calling we require your invoice number (can be found on the invoice sent with your order) and your order number (if your ordered over our website). Returns must be clearly marked with the RM# (if obtained), your full name, address, and invoice number. This will enable us to identify the goods.
EXCHANGES: If you have ordered an item incorrectly, then the item can be exchanged providing the item is returned in its original packaging, and unopened. Once we have received the item, we will then exchange it for you. Unfortunately we cannot send any exchange item out until the original item has been returned to us. All items must be returned to us using your own courier/postal service. We recommend that you use a 'special delivery' or 'signed for' service to ensure that you can track the parcel.
Goods returned with an RM# will take approximately 7 - 10 working days to be processed, whereas goods returned without an RM# will take up to 30 days to process
Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging and in a re-saleable condition and by using your own courier/postal service. We recommend that you use a 'special delivery' or 'signed for' service to ensure that you can track the parcel.
All products that are returned to us in an unopened and re-sellable condition will be refunded in full.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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Physiotherapy Supplies - Direct To The Public, Patient and Professional |
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